Service to Taxpayers:
Provide a timely response to taxpayer inquiries for real property related information.
Correcting errors to tax rolls. |
Survey customers to determine level of satisfaction with expertise and timeliness of
Circumstances of alleged errors are investigated and recommendations issued within 10 days of receipt of application. |
Not Measured in 2005
Not measured in 2005 |
Establish benchmarks for measuring customer service.
100 % applications acted on within 10 days of receipt. |
Service to Assessment Community:
Preparing and maintaining accurate tax maps for assessment purposes.
Providing first line technical support related to automated assessment administration systems. Producing tax rolls and bills and other data processing duties
Provide timely reports to the State on behalf of the municipalities.
Assist the County Treasurer with the tax auction. |
Provided deeds and transfer reports to assessors in a timely fashion.
Respond to assessor inquiries for assistance in a timely fashion with resolution of technical issues.
All reports required by the State are filed in a timely fashion.
Parcels on the auction list are investigated and a report issued within 30 days of receipt of the list. |
Not measured in 2005
Not measured in 2005
100% reports timely
Not measured in 2005 |
Deeds are provided to assessors within 30 of receipt.
Technical issues are resolved within 3 business days.
100% reports timely
Report is issued within 30 days of receipt of parcel list. |
Chemung County Shared Services:
Provide RPT Director Services: oversee tax map contract, make corrections to tax rolls, apportion county taxes and calculate rates, issue bills for Payments in Lieu of Taxes (PILOT), serve as a resource for Chemung County Assessors, and all other statutory duties as outlined in the Real Property Tax Law. |
Calculate cost to County with and without the shared services contract. |
Shared Services contract represents a savings of $26,400 |
Shared Services contract represents a savings of $26,600 |
